Warranty Policy

(1) About one year free warranty

We do not offer refunds for any other reason other than a product damaged on arrival.when you get the doll please read sex doll care.

Within one year from the date of purchase, if your doll has any quality issues, we will repair the doll for free, excluding the shipping cost. We will also cover all parts replacement costs.

We ask our customers to check the product carefully upon receipt, if you notice an error please contact us within 48 hours, please do not use your doll

（2）Guarantee Against Manufacturing Defects

Each doll is thoroughly checked before we send it to our customer. if you receive your doll and it shows a significant defect that was not present or clear in any of the photographs you were sent, notify us immediately! Depending on the nature of the defect, the particular situation, and your preference, we can then remedy this situation by a number of options including:

(a) offering a full or partial return and refund, without any shipping cost to you;

(b) offering a partial refund without returning the item;

(c) offering a replacement or a gift to compensate you for your trouble.

It’s our job to keep you happy and to build our business. we will treat every situation with fairness and honesty.

（3）What Is Not Covered By The Warranty And Why?

•Small skin defects – sometimes it can happen that small irregularities or slight deviations arise due to the production and its processes. However, these will be inconspicuous. We see this as a unique “birth mark”.

•Fingers– The skin around the fingers is most vulnerable, because the skin is thinnest here. If you handle this carefully, these will not break. Careless use can cause the skeleton to penetrate the skin. We do not guarantee this.

•Loose fingernails– We carefully inspect the toe and finger nails for adhesion in advance. However, it is possible that nails become loose. If this happens, you can easily glue it with superglue.

•Loose Lashes– We ship the doll with a protective eye mask to protect her gorgeous lashes. However, if an eyelash has come loose, you can easily stick it with superglue.

•Makeup Difference –We have professional make-up artists to re-create the makeup made by the photographer in the picture. However, it’s not guaranteed to match 100%. Every doll may differ slightly versus the picture. In the rare event, you don’t like it, you can remove the makeup and create makeup as you prefer.

•Wig Colors– Everyone has a different computer, phone screen, or lighting settings, We do not guarantee this.

•Damage by your own fault – It is only possible to exchange the sex doll when it is in new condition. When we find that the doll has been damaged by use, the entire warranty expires. The costs are then for your own account.

•Negligence – If the sex doll shows signs of improper care and has been damaged as a result, the costs are for your own account. We will help you free of charge with advice on how to properly care for your doll.

•Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.

•Claims for non-defective products.

•Used Dolls–Any used dolls will not be eligible under the guarantee.